Frequently Asked Questions
Everything you need to know about your Gracie Abrams store orders, shipping, and more.
When will my order ship?
Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that limited edition tour merchandise and digital downloads are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and hanging to dry or tumble drying on low heat.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our fulfillment center. We are unable to guarantee changes or cancellations, but please contact support immediately to see if we can assist.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.